Hi Nicole Wojcik,
We sincerely apologize for the unpleasant experience you had both with the product and while contacting our customer support team.
Please be assured that we take your concerns very seriously. After you contacted us previously, our support team sent several follow-up emails from support@rorry.com to the email address you provided. We’re very sorry that these messages may have been automatically filtered into your spam, junk, or other folders rather than appearing in your main inbox.
For your RORRY.com order, we have already issued a full refund. Please keep an eye on your original payment account for the refund.
Regarding the other order you mentioned when you first contacted us, we would also be very happy to assist you. However, since we have not yet received the order number, we are currently unable to locate the order in our system or arrange the appropriate after-sales support.
When convenient, please check your inbox, spam, junk, or other email folders for messages from support@rorry.com. You are also welcome to contact us at any time and provide the order number so we can continue assisting you as soon as possible.
Once again, we sincerely apologize for the product issue and the frustration caused by this communication experience. We truly value your feedback and hope to have the opportunity to resolve this properly for you.
RORRY Customer Support Team
