Warranty Policy

1. Warranty Coverage

This warranty policy covers defects in materials and workmanship under normal use for all RORRY products, including but not limited to multi-functional charging devices. The warranty applies to the main product and does not extend to accessories unless explicitly stated.

Key points covered:

• Defects in materials or workmanship.
• Faulty components under normal usage conditions.
• Software or firmware issues directly impacting product functionality.

2. Warranty Period

The warranty period for RORRY products is 12 months from the date of purchase. Customers must retain proof of purchase (e.g., receipt or order confirmation) to validate warranty claims.

3. What We Will Do

If a defect arises within the warranty period, RORRY will take one of the following actions, at our discretion:

• Repair the defective product free of charge using new or refurbished parts.
• Replace the defective product with a new or equivalent model.
• Issue a full or partial refund based on the product's condition and usage.

4. How to Make a Warranty Claim

To initiate a warranty claim, customers must:

1. Contact RORRY's customer service team via email or phone (details provided on our website).
2. Provide proof of purchase and details of the issue, including photos or videos if applicable.
3. Follow instructions for returning the product, which may include:

• Shipping the product in its original packaging or equivalent secure packaging.
• Including all accessories and documentation received with the product.
• Note: Customers are responsible for shipping costs unless otherwise stated by RORRY.

5. Exclusions

The warranty does not cover:

• Damage caused by misuse, abuse, accidents, or unauthorized modifications.
• Normal wear and tear (e.g., scratches, dents).
• Products used outside their intended purpose or operating conditions.
• Loss of data stored on devices connected to RORRY products.

6. Limitations

This warranty is limited to the repair, replacement, or refund of defective products as outlined above. It does not cover indirect damages, loss of use, or any other incidental costs incurred due to product failure.

7. Applicable Laws

This warranty provides specific legal rights, which may vary depending on local laws and regulations. Customers may have additional rights beyond those outlined in this policy. This draft can be tailored further based on specific business needs and legal requirements for your Shopify store.