Warranty Policy
1. Who and What This Limited Warranty Covers
RORRY warrants to the original purchaser that a new RORRY product purchased from rorry.com or an authorized RORRY seller will be free from defects in materials and workmanship under normal consumer use during the warranty period. Coverage applies to the main product, including software or firmware issues that directly impact product functionality. Accessories are covered only when included with the product and the reported defect concerns that accessory, or when a separate written warranty says otherwise.
2. Warranty Period
The limited warranty lasts 12 months from the original purchase date shown on valid proof of purchase. If reliable purchase evidence is unavailable, RORRY may use the documented delivery or activation date where permitted. This warranty is available only in the country or region of the original authorized purchase, unless applicable law requires otherwise.
3. How to Make a Warranty Claim
Contact support@rorry.com and provide:
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Your rorry.com order number or a dated receipt from an authorized seller.
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The product model and serial number, where available.
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A clear description of the problem and when it began.
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Clear photos or video showing the reported issue, when reasonably possible.
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The results of any safe troubleshooting already completed.
RORRY may ask you to complete additional safe troubleshooting or return the product for inspection. We aim to provide an initial response within one business day. Do not ship a product until RORRY issues an RMA and return instructions.
4. What RORRY Will Do
For a verified covered defect, RORRY will provide a commercially reasonable remedy in the following order:
| Step | Remedy | What it means |
|---|---|---|
| 1 | Troubleshooting | Remote setup, diagnostic, reset, compatibility, or firmware guidance. |
| 2 | Repair | Repair using new or serviceable replacement parts, where repair service is available. |
| 3 | Replacement | Replacement with the same product or a product with substantially equivalent function and value. A replacement may be new or professionally refurbished where permitted by law. |
| 4 | Refund fallback | If RORRY cannot provide a repair or replacement within a reasonable time, or an approved replacement remedy fails, RORRY may offer a refund or prorated refund based on purchase price and period of use, unless applicable law requires another remedy. |
5. Warranty on a Replacement Product
A replacement product will carry the longer of: (a) the remaining period of the original 12-month warranty; or (b) 90 days from the replacement date. A replacement does not restart a new 12-month warranty unless RORRY expressly confirms otherwise in writing.
6. What Is Not Covered
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Normal wear, cosmetic damage that does not affect function, or ordinary battery-capacity reduction caused by use and age.
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Accident, misuse, abuse, liquid exposure, excessive heat, improper storage, drops, crushing, or use outside published specifications.
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Damage caused by unauthorized repair, disassembly, modification, counterfeit or incompatible parts, or improper installation.
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Damage caused by using the product with equipment, voltage, cables, or accessories that do not meet published compatibility or safety requirements.
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Lost or stolen products; products with removed, altered, or unreadable serial numbers; or claims without sufficient proof of authorized purchase.
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Products purchased from unauthorized sellers, or free promotional products unless applicable law requires coverage.
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A preference change, a compatibility limitation clearly disclosed before purchase, or another non-quality concern reported after the 30-day return window.
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Loss of data, loss of use, damage to connected equipment, or other incidental or consequential loss to the extent permitted by law.
7. Return Shipping for Approved Warranty Claims
When RORRY authorizes a return for a verified or reasonably suspected covered defect, RORRY will provide or reimburse the approved return method. The customer must follow the RMA and packaging instructions. Unauthorized shipping, premium shipping upgrades, unrelated items, altered labels, empty packages, mismatched products, or costs not approved by RORRY are not reimbursable.
8. Safe Handling
If a product is swollen, leaking, smoking, unusually hot, producing a burning smell, or otherwise appears unsafe, stop using and charging it immediately. Move it away from flammable materials if this can be done safely and contact support@rorry.com. Do not ship a damaged lithium-battery product unless RORRY provides specific safe-shipping instructions.
9. Purchases from Marketplaces and Authorized Sellers
The seller or marketplace controls its own return window and refund process. RORRY may provide limited-warranty support for a product purchased from an authorized seller when the customer supplies valid proof of purchase. Products from unauthorized sellers are not covered to the extent permitted by law.
10. Limitations and Statutory Rights
To the maximum extent permitted by law, RORRY is not responsible for incidental, indirect, special, or consequential losses, including loss of data or loss of use. Some jurisdictions do not allow certain exclusions or limitations, so they may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights under state or local law. Nothing in this warranty excludes rights that cannot lawfully be excluded.
11. Contact Us
Email: support@rorry.com
Website: https://rorry.com/
Warranty claims must be approved before any product is returned.