Return & Refund Policy
1. 30-Day Return Window
We want you to feel confident shopping at RORRY. Products purchased directly from rorry.com may be returned within 30 calendar days after delivery, subject to the eligibility requirements below. Your return request must be submitted before the 30-day period ends.
2. Return Eligibility
For a change-of-mind return, the product must be unused or in like-new condition, free from damage or visible wear, and returned with its original packaging, accessories, manuals, included promotional items, and proof of purchase. RORRY may reduce or deny a refund if the return is incomplete, damaged, materially used, or different from the approved item.
Opened products may be returned when the return concerns a verified defect, shipping damage, or an incorrect item. Original packaging is not required for a valid warranty claim, but the product must be packed securely if RORRY asks you to return it.
3. How to Start a Return
Email support@rorry.com before sending any product. Include your order number, the reason for the return, and photos or video when the item is damaged, incorrect, or defective. If approved, we will issue return instructions and a Return Merchandise Authorization (RMA). Please note that returns will need to be sent to the following address: [Lihua Sun+DGSY+luchang 3969 E Guasti Rd #C ，Ontario CA 91761 626-662-5189 ]
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DO NOT SEND AN UNAUTHORIZED RETURN
Items sent without prior authorization may be refused or returned to the sender. Use only the return address and instructions provided with your approved RMA.
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4. Return Shipping and Costs
| Reason for return | Return shipping | Refundable amount |
|---|---|---|
| Verified product defect, shipping damage, or RORRY fulfillment error | RORRY provides or reimburses the approved return method. | Eligible product price and original standard shipping, where charged. |
| Change of mind or other non-quality reason | Customer is responsible for return shipping and return-transit risk. | Eligible product price only. Original and expedited shipping are not refundable unless required by law. |
5. Damaged, Incorrect, or Defective Items
Inspect your order after delivery and contact us promptly if the product is damaged, incorrect, incomplete, or not working as intended. Include clear photos or video so we can evaluate the issue and provide the appropriate remedy. For a verified issue reported within the 30-day return window, RORRY may offer a replacement or a full eligible refund.
6. Refunds
After the approved return arrives and passes inspection, we will email the result. Approved refunds are issued to the original payment method, normally within 10 business days. Your bank or payment provider may need additional time to post the credit. If 15 business days have passed after RORRY confirms the refund, contact support@rorry.com.
7. Promotions, Bundles, Gifts, and Final-Sale Items
All items in a bundle and any free or discounted gift must be returned together to receive a full eligible refund. If an included item is not returned, RORRY may deduct its stated promotional or fair retail value from the refund. Gift cards, free promotional products, sale items and items clearly identified as final sale before purchase are not returnable except where required by law or where defective.
8. Cancellations
Contact us as soon as possible. An order may be canceled only before it enters fulfillment. Once an order has shipped or can no longer be stopped, it must follow the return process above. A cancellation request is not confirmed until RORRY sends written confirmation.
9. Exchanges
To exchange an eligible product, contact support@rorry.com. Depending on availability and the reason for the exchange, RORRY may arrange a replacement or ask you to return the original item and place a new order. Do not send the original product until you receive an approved RMA.
10. Purchases from Marketplaces or Retail Partners
Returns for purchases made through Amazon, Walmart, TikTok Shop, another marketplace, or a retail partner are governed by that seller’s return process. RORRY may provide warranty support for purchases from authorized sellers when valid proof of purchase is supplied. See the RORRY 12-Month Limited Warranty for coverage and claim requirements.
11. Returns After 30 Days
Returns and refunds for change-of-mind are not available after the 30-day return window. If your product has a functional problem and remains within the applicable warranty period, contact support@rorry.com. A covered defect will be handled under the RORRY 12-Month Limited Warranty, where repair or replacement is the standard remedy after the return window has ended.
12. Your Legal Rights
This policy does not limit rights that cannot be excluded under applicable consumer-protection law. Where this policy conflicts with mandatory law, the mandatory law applies.